Refund policy

At Arscine™, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 30-day guarantee to ensure your happiness. If you are not satisfied with your purchase for any reason, please contact us at hello@arscine.com. 

We offer 24/7 Customer Support for all of our customers. Your happiness and satisfaction is our #1 priority. 

Cancellation Policy
Please note that we do not accept cancellations once an order has been placed. Our streamlined system ensures that your purchase is quickly prepared for shipment to provide the fastest delivery possible. As a result, all sales are considered final once the checkout process is completed. We appreciate your understanding and encourage you to carefully review your order before completing your purchase.

Returns & Refunds Policy
You have 30 days after receiving your order to request a return for a potential refund or store credit with a member of our customer support team. Please reach out to our customer support team before sending your order back.

 
Refunds will be applicable in the following cases:

  • Fault of the product: If the product arrives damaged, defective, or not functioning as intended.

  • Product not received: If your order is lost in transit or not delivered.

  • Other verified cases: Refunds may also be issued for other verified reasons on a case-by-case basis, subject to review by our customer support team.


Please note that the cost of return shipping is the responsibility of the customer. We do not cover return shipping fees, and these will not be reimbursed. For the most efficient return process, please use a trackable shipping method, as we cannot guarantee receipt of items without tracking.

Product Warranties
All Arscine products come with a 1-Year Product Warranty covering manufacturing defects.  This warranty ensures that if your product has any defects in materials or workmanship, we will repair or replace it at no additional cost to you. The warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

To make a warranty claim, please contact our customer service team with your proof of purchase and details of the defect. We are committed to providing you with high-quality products and exceptional service.

Please allow 5-10 business days for your refund to be fully processed by your financial institution.


Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use Arscine™ products, customers are indicating their acceptance of this Return & Refund Policy.